KEPUASAN LAYANAN PASIEN JKN BERHUBUNGAN DENGAN KINERJA PETUGAS KESEHATAN

Abstract

Patient satisfaction theoretically related to the task performance of healthcare workforce at the hospital. National Health Secuity (Jaminan Kesehatan Nasional/JKN) is once of National Social Security System (Sistem Jaminan Sosial Nasional/SJSN) established since 2014 in Indonesia. This program financially protected all of Indonesian citizenship from disease burden in order to get health care beneficiaries and protecting to fullfillment of basic health services. This study aimed to proof that NHS patient satisfaction had linked to performance of health care workforce at hospital outpatient services. Cross sectional design was arranged to colllect data from 87 participants from all of patients who attended at outpatient services with Accidental Sampling Method. Primary data provided from Work Performance and Patient Satisfaction Questionnaire. Univariat study and bivarians chi-square test were held to analizing collected data. Result: 56.3% of participants had good perceived about workforce performance, and 52.1% of participants had less satisfaction to outpatient services. Workforce performance statistically proofed relating to patients satidfaction. Conclusion: patients more likely satisfaction to outpatient services when heath care workforce had more good performance. Training, workshop, and rewards should be applied to achieve high level performance of hospital workforce.  

 

Keywords: hospital, patient satisfaction, task performance, out patient