FACTORS AFFECTING THE QUALITY OF HOSPITAL BED OF OCCUPANCY LEVELS WITH THE QUALITY AND PATIENT SAFETY AN VARIABLE INTERVENING IN SIAGA RAYA HOSPITAL JAKARTA

Nurhayati Nurhayati, Ratna Indrawati

Sari


The increasing number of hospitals in South Jakarta that allowed people to choose health services according to the needs and desires. Hospital quality and service quality becomes an important condition for maintaining the existence of a private hospital. This study aims to identify and analyze the influence of the hospital to inpatient occupancy rate (BOR) with quality of care and patient safety as an intervening variable in Siaga Raya Hospital. This research method with quantitative approach survey methods and techniques causative type of hypothesis testing with structural analysis techniques Equation Modeling (SEM). The sample used as many as 200 respondents, taken by purposive sampling technique. The results showed that hospital quality affect the occupancy rate of hospitalization with the CR value of -3.329 (p = 0.000 ≤ 0.05), hospital quality affect the quality of service by CR value of 6.407 (p = 0.000 ≤ 0.05), quality hospitals affect the safety of patients with a CR value of 4.328 (p = 0.000 ≤ 0.05), quality of service affect the occupancy rate of hospitalization with CR 1.111 (p = 0.000 ≤ 0.05), whereas no effect on the safety of the patient care occupancy rate hospitalized with a value of 0.783 CR ((p = 0.434 ≤ 0.05).

 

Keywords: The quality of the hospital; service quality; patient safety; Bed Occupancy Rate.

Teks Lengkap:

PDF

Referensi


Aiken, LH, Sermeus, W., Van Den Heede, K., Sloane, DM, Busse, R., McKee, M., ... Kutney-Lee, A. (2012). Patient safety, satisfaction, and quality of hospital care: Cross-sectional surveys of nurses and Patients in 12 countries in Europe and the United States. BMJ (Online), 344 (7851), 1-14. https://doi.org/10.1136/bmj.e1717

Aljoudimi, YI, Rejab, I., & Mohamed, Z. (2015). Service Quality Patient Satisfaction toward the Moderating Role of Time and Efforts in Public Hospitals in Tripoli, Libya. International Journal of Managerial Studies and Research, 3 (6), 97-116.

Antunes, J., & Malva, M. (nd). Satisfaction and Service Quality and Life in the institutions for seniors.

Arbuckle, JL (2011). IBM SPSS Amos 20 User's guide, 653.

Berglas, NF, Battistelli, MF, Nicholson, WK, Sobota, M., Urman, RD, & Roberts, SCM (2018). The effect of facility characteristics on patient safety, patient experience, and service availability for procedures in non-hospital-affiliated outpatient settings: A systematic review. PLoS ONE, 13 (1), 1-20. https://doi.org/10.1371/journal. pone.0190975

Ching-Sing, Y., Chun-Chen, H., Hsien-Bin, W., Kang-Ni, L., Chien-Hsiung, L., & Ji-Shou, T. (2013). A Review and Critical Analysis of the Principles of Scientific Management. The International Journal of Organizational Innovation, 5 (4), 65-77.

Dwipa, W. (2012). Basic Concepts of Health Care Quality, 1-89. Retrieved from http://digilib.ump.ac.id/files/disk1/1/jhptump-a-wilisdwipa-9-1-konsepd-n.pdf

Fachri, H., Kartini, D., Hilmiana, & Cahyandito, MF (2017). The influence of institutional partnerships and hospital reputation on hospital performance in west Kalimantan. Academy of Strategic Management Journal, 16 (2).

Ghahramanian, A., Rezaei, T., Abdullahzadeh, F., Sheikhalipour, Z., & Dianat, I. (2017). Quality of healthcare services and its relationship with patient safety culture and nurse-physician communication professionals. Health Promotion Perspectives, 7 (3), 168-174. https://doi.org/10.15171/hpp.2017.30

Ida Aju Brahmasari, H., Dipl, D., & Panjaitan, H. (2016). The Influence of Service Quality, and Customer Relationship Management (CRM) Of Patient Satisfaction, Brand Image, Trust, and Patient Loyalty on Level II Indonesian National Army Hospitals. International Journal of Business and Management Invention ISSN (Online, 5 (5), 2319-8028. Retrieved from www.ijbmi.org

Ishaq Jayabrata, M., Brahmasari, IA, Aju, I., & Ruth, B. (2016). Analysis of The Influence Patient Safety, Service Quality, Marketing Mix, Toward Patient Patient Satisfaction and Loyalty for Inpatients of Private Hospitals in Surabaya. International Journal of Business and Management Invention ISSN (Online, 5 (4), 2319-8028. Retrieved from www.ijbmi.org

Ministry of Health of the Republic of Indonesia. (2017). Performance Indicators dictionary Hospitals and Centers. Retrieved from https://www.persi.or.id/images/2017/manmutu/kamus-indikator-kinerjars.pdf

Health, P., health, D., Department, K., Malang, K., & Brawijaya, U. (2017). 5 Ec0405, 5 (1).

Khamis, K., & Njau, B. (2014). Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania, 1-8. https://doi.org/10.1186/1472-6963-14-400

Kunto, Widyo. (2004). 2004-Relationship Analysis pasien.pdf perception.

Laura, N. (2016). The Effect of Trust and Service Quality Toward Patient Satisfaction with Customer Value as an intervening variable. Inktomi Business Review, 7 (2), 157. https://doi.org/10.21512/bbr.v7i2.1589

Given. (1992). Minister Of Health Of The Republic Of Indonesia Number: 129 / Menkes / Sk / Ii / 2008 Concerning The Minimum Service Standards Of Hospital Health Minister Of The Republic Of Indonesia. No. Additional State Gazette No. 4355 Government Gazette No. 4400, 1 (5), 1-55. Https://Doi.Org/10.1017/Cbo9781107415324.004

Nababan, B. (2012). Analysis Relationship With Health Care Bed Occupancy Rate (Bor) District General Hospital Sukamara Central Kalimantan. Thesis: OPEN UNIVERSITY.

No, VOLXI V, Healthy, P., First, P., & Against, B. (2016). Scientific Journal of Health Sciences, XIV (1).

Nurcahyo, R., Fitriyani, A., & Hudda, IN (2017). The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta. Inktomi Business Review, 8 (1), 23. https://doi.org/10.21512/bbr.v8i1.1790

Patawayati, Zain, D., Setiawan, M., & Rahayu, M. (2013). Patient Satisfaction, Trust and Commitment: Mediator of Service Quality and Its Impact on Loyalty (An Empirical Study of Public Hospitals in Southeast Sulawesi). IOSR Journal of Business and Management (IOSR-JBM), 7 (6), 1-14.

Permenkes RI 11, 2017 (2017). Regulation of the Minister of Health No. 11 in 2017 on patient safety. Regulation of the Minister of Health of the Republic of Indonesia Number 11 Year 2017 About Safety of Patients With 5-6.

Salehi, A., Janati, A., Nosratnejad, S., & Heydari, L. (2017). Factors Influencing the satisfaction inpatients in public hospitals: A systematic review. Medical JournalBali J Med Bali) Bali Medical Journal, 7 (71), 17-26. https://doi.org/10.15562/bmj.v7i1.533

Shan, L., Li, Y. Ding, D., Wu, Q., Liu, C., Jiao, M., ... Ren, J. (2016). Patient satisfaction with hospital inpatient care: Effects of trust, medical insurance and perceived quality of care. PLoS ONE, 11 (10), 1-18. https://doi.org/10.1371/journal.pone.0164366

Suryaningrat, D. (nd). Ibn Sina Scientific Journal, 3 (1), 115-124 Dani Suryaningrat, 3 (1), 115-124.

Suryawati, C., Dharminto, & Shaluhiyah, Z. (2006). Preparation of Patient Satisfaction Indicators of Inpatient Hospital in Central Java province. Health Care Management Journal, 09 (04), 177-184. https://doi.org/10.9774/jmk.13.1.61-75

Surydana, L. (2017). Service Quality, Customer Value and Patient Satisfaction on Public District Hospital in Bandung, Indonesia. International Review of Management and Marketing, 7 (2), 187-192.

Thanh, N., Thi, N., & Mai, T. (2014). Service Quality and Its Impact on Patient Satisfaction: An Investigation in Public Hospitals Vietnamese. Journal of Emerging Economies and the Islamic Research, 2 (August), 1-13.

World Health Organization. (2006). Quality of care: A process for making strategic choices in health systems. The Journal of the American Medical Association, 267, 1-50. https://doi.org/10.1542/peds.2010-1791

World Health Organization. (2009). International Organization, 1 (01), 134 https://doi.org/10.1017/S0020818300006731


Refbacks

  • Saat ini tidak ada refbacks.